Refund Policy

1. Refund Eligibility

Refunds are available under the following conditions:

• Request must be made within 7 days of payment
• The service must not have been used or minimally used
• No refunds for Pro plans after 7 days from purchase date
• Free plan changes do not qualify for refunds

2. Refund Duration

Approved refunds will be processed within 5-7 business days after request approval. The refund will be credited back to:

• Original payment method (card/UPI)
• Bank transfer for other payment modes

3. Refund Process

Step 1: Message us on WhatsApp: +91 81234 22932

Step 2: Provide your transaction ID and reason for refund

Step 3: Our team reviews and approves within 2 business days

Step 4: Refund is processed to your original payment method

4. Non-Refundable Scenarios

The following are NOT eligible for refund:

• Requests made after 7 days of purchase
• Services already used extensively
• Yearly plans (except within 7 days)
• User-initiated cancellations after first use
• Technical issues caused by user (internet, device, etc.)

5. Partial Refunds

If you've used the service for part of the billing cycle:

• Refund = Full amount - (Per-day cost × Days used)
• Pro Plan: ₹499 ÷ 30 days = ₹16.63 per day
• Pro Yearly: ₹4,999 ÷ 365 days = ₹13.70 per day

6. Service Credits

Instead of a refund, we can offer:

• Service credits for future use
• Extension of subscription by 1 month

7. Chargeback & Disputes

If you initiate a chargeback without contacting us first, we reserve the right to:

• Suspend your account
• Pursue legal action for fraud
• Report to payment processors

8. Contact for Refunds

To request a refund:

• WhatsApp: +91 81234 22932
• Email: support@billbolo.in